Shipping policy

Delivery area

We currently deliver to addresses in the United Kingdom only.

Delivery costs

Delivery is free on all UK orders.

Processing time

Orders are processed within 1 to 3 working days (Monday to Friday, excluding UK bank holidays). Orders placed at the weekend are processed from the next working day.

Delivery time

After dispatch, delivery usually takes 5 to 12 working days. Delivery times are estimates and can be longer during busy periods such as sales and the holiday season.

Tracking

As soon as your order ships, you will receive an email with a tracking link. You can also follow your parcel on our Track order page.

Wrong address or failed delivery

Please check your delivery address carefully at checkout. If you spot a mistake, email us as soon as possible at support@selorie.shop. Once an order has been dispatched we cannot change the address. If a parcel is returned to us because of an incorrect address or because it was not collected, re-delivery costs are paid by you.

Lost or delayed parcels

If your parcel has not arrived within 15 working days of dispatch, or the tracking has not updated for 7 days, contact us at support@selorie.shop and we will look into it for you.

Returns

Return shipping is paid by you. See our Return and Refund Policy for details.

Questions

Contact us any time at support@selorie.shop.