Refund policy

Returns

Changed your mind? You can return your order within 30 days of delivery, no reason needed.

Conditions

Items must be unworn, unwashed and in their original condition with all tags and packaging. Items that are worn, damaged or not in their original condition cannot be refunded.

How to return

Email us at support@selorie.shop with your order number and the item(s) you want to return. We will reply with the returns address and instructions. Please do not send items back without contacting us first, as returns sent without approval cannot be processed.

Return shipping costs

Return shipping is always paid by you. Original delivery costs are not refunded, except when you cancel your whole order within 14 days of delivery, as required by UK law. We recommend a tracked service, as we cannot accept responsibility for parcels lost on the way back to us.

Refunds

Once your return has arrived and been checked, we refund you within 14 days to your original payment method. You will receive an email when your refund has been processed.

Faulty or incorrect items

If your item arrives faulty or is not what you ordered, email us within 30 days at support@selorie.shop with your order number and a photo. In that case, and only in that case, we cover the return costs and offer a replacement or a full refund, as required by UK law.

Your statutory rights

This policy does not affect your statutory rights under UK consumer law, including your right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013 and your rights under the Consumer Rights Act 2015.

Questions

Contact us any time at support@selorie.shop.